Conversation design, explained
UX’s newest buzzword is the future for building meaningful relationships with customers.
Published in
5 min readSep 20, 2021
A few weeks back I was listening to The Happiness Lab with Dr. Laurie Santos (P.S. I highly recommend checking it out if you get the chance.) The podcast is based on the most popular class taught in Yale University’s 300-year history, a psychology course about the…